Sump Pump Failure

9/1/2021 (Permalink)

This picture shows standing water in the family room due to a sump pump failure.

This customer's sump pump failed in a time of need. Not uncommon during heavy rain but definitely an inconvenience, but this homeowner knew who to call. 

Upon arrival, our production team got to work performing demolition, such as detaching baseboards in order to dry the structure properly and to further prevent mold growth down the road. The team used proper personal protective equipment and properly disposed of all affected materials. They then cleaned the floor post demo and treated it with anti-microbial. The crew placed appropriate equipment to get the structure dried completely. The office manager helped the homeowner out with their insurance claim and made sure that they were fully covered by insurance before our team started work. 

The homeowner was impressed by the work SERVPRO of Western O'Fallon/Wentzville performed that they left us this kind of review:

SERVPRO, Greg, and his staff were amazing. I called at 1130 on a Friday night and they were out within 12 hours. They did a great job on the water clean-up and ensuring my basement was dry and cleaned up. They followed up every day and were consistently in contact. They worked seamlessly with my insurance carrier and I had no worries. I was truly impressed with their professionalism and concern about restoring my flooded basement. I would recommend them and will use them again if my sump pump goes out.

Give us a call and let us make it "Like it never even happened." (636)-856-9700