24/7 Emergency Service
Until you understand your customers — deeply and genuinely — you cannot truly serve them.
3/30/2022 (Permalink)
SERVPRO of Western O'Fallon/Wentzville Logo and contact information.
Whether it’s a bored demeanor, a dismissive look, or just plain rude behavior, sloppy customer service spells disaster faster than just about any other business transgression.
Customer service is one of SERVPRO WOW's top priorities. We like to make sure the customer is happy and understood from the initial phone call. We will be happy to answer any question you may have at any time you may have it. We take concerns and complaints very seriously and address them right away. Our crew chiefs like to check in with every homeowner every day to ensure that everyone is on the same page.
Here are some reviews from our previous customers!:
Great service and great companySERVPRO, Greg, and his staff were amazing. I called at 1130 on a Friday night and they were out within 12 hours. They did a great job on the water clean-up and ensuring my basement was dry and cleaned up. They followed up every day and were consistently in contact. They worked seamlessly with my insurance carrier and I had no worries. I was truly impressed with their professionalism and concern about restoring my flooded basement. I would recommend them and will use them again if my sump pump goes out. Incredible Service Start to FinishFrom start to finish SERVPRO has taken care of us, always just a phone call away. Everyone we have worked with has been professional and caring, I would recommend them to anyone. Thank you for keeping customer service alive and making it a priority for your business.